We usually collect personal information directly from the individual to whom the information relates. We collect personal information about consumers in a number of ways, including where you:
(i) take part in our competitions or other activities to promote our products;
(ii) are nominated in any award program we may promote; or
(iii) lodge a complaint/inquiry about our products.
However there are some instances when we collect personal information from someone else. For example, we collect personal information about prospective employees from the resumes they provide but this personal information will sometimes be provided by a recruitment agency. Also, we may collect personal information from a medical professional carrying out medical examinations that are part of the interview process.
In some circumstances we may receive personal information (such as an email address or an image of a person) from someone who takes part in one of our promotions and sends to us their own personal information and also that of other people. Other circumstances when personal information may be collected by someone else include information collected through our agencies running competitions, through other providers of consumer analysis services, through Facebook, Twitter and other forms of social media. We will endeavour to inform anyone whose personal information we collect from a third party that we have collected that information as soon as practicable. Otherwise, we will take steps to try to ensure the third party who provided this information to us has done so.
Personal information about our business customers is usually collected from direct contact between those customers and our sales representatives.
We collect information either electronically (eg. in an e-mail), where you send it to us as a hard copy document or where you provide it verbally (over the phone or in person).
We hold personal information in electronic and hard copy files.
Collection of information from our websites
When using our websites you may voluntarily disclose personal information to us. Our servers may automatically record details such as your internet address, domain name if applicable, and the date and time of your visit to one of our websites. This information is used for internal purposes only, including statistical purposes.
We will not try to identify users or their browsing activities except as necessary to investigate or report any suspected unlawful activity, as required or authorised by law or as reasonably necessary for the activity of an enforcement body.
Use of cookies
To facilitate the use of our websites, we are using "cookies". Cookies are small units of data stored on the hard drive of your computer by your browser that are necessary for using our websites. We use cookies to better understand how our websites are used and to allow improved navigation. Cookies help us determine, for example, whether a page on one of our websites has already been viewed. Cookies may also tell us whether you have visited our websites before or whether you are a new visitor. The cookies we use do not store any personal data or otherwise collect personally-identifiable information. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored. We note that if you do not wish to give us personal information as requested (including via cookies), our ability to meet our obligations to you or provide services or information to you may be adversely affected.
Our websites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The following is a Data Privacy Statement in relation to the use of cookies by Google Analytics:
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your anonymised IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can prevent Google from detecting a cookie that is generated because of and related to your usage of this website (including your IP address) as well as processing of these data by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en
Some of our websites use Optimizely, a third party website optimization service provided by Optimizely, Inc. ("Optimizely") to improve our services. We use Optimizely to test and optimize different variants of a website. Optimizely analyses your use of our website and/or service and our relationship with you, so that we can improve our services. For more information on the privacy practices of Optimizely, please check: https://www.optimizely.com/privacy. Optimizely’s services are governed by Optimizely’s terms of use, which can be found at https://www.optimizely.com/terms. You can opt out from Optimizely at any time by following the instructions at http://www.optimizely.com/opt_out.
Use of remarketing tools
Google remarketing, Facebook remarketing, pixel tags, web beacons, clear GIFs or other similar technologies will be used on occasion to record details and collect information of your visit to any one of our websites and deliver specific advertisements to you about our products and services based on the pages visited and the way in which you access the website. These advertisements may be delivered by our third party vendors when you visit our websites or other internet websites. These vendors may use pixel tags, web beacons, clear GIFs or other similar technologies to obtain information which will be used to deliver advertisements about goods and services that may be of interest to you.